Last Updated: March 4, 2026
My Fresh Sooq, LLC (“MyFreshSooq”, “we”, “our”, or “us”) operates the MyFreshSooq Platform, including the website https://myfreshsooq.com, and the mobile applications for Customers, Vendors, and Drivers.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access or use the MyFreshSooq Platform.
By using the MyFreshSooq Platform, you agree to the practices described in this Privacy Policy.
The MyFreshSooq Platform is owned and operated by:
My Fresh Sooq, LLC
Riyad City, Abu Dhabi
United Arab Emirates
Website: https://myfreshsooq.com
Legal Email: contact@myfreshsooq.com
Customer Support Phone: +971504450205
We may collect different types of information depending on how users interact with the platform.
This may include:
Full name
Phone number
Email address
Delivery address
Account login credentials
For vendors and drivers, additional information may include:
Business details
Identification documents (if verification is required)
Bank or payment settlement information
When customers place orders, we collect:
Products ordered
Transaction details
Delivery location
Payment confirmation
We may collect technical information such as:
IP address
Device type
Operating system
App usage data
For delivery services, we may collect location data to enable order tracking and delivery coordination.
We use collected information for the following purposes:
To operate and maintain the MyFreshSooq Platform
To process customer orders and payments
To coordinate deliveries
To communicate with users regarding orders or services
To verify vendor or driver accounts when necessary
To improve platform performance and user experience
To prevent fraud or unauthorized activity
Payments on the MyFreshSooq Platform are processed through secure payment providers.
MyFreshSooq does not store full credit card information. Payment information is handled by certified payment processors according to industry security standards.
We may share information with the following parties when necessary.
Customer order information may be shared with vendors so they can prepare and fulfill orders.
Delivery details may be shared with drivers to complete deliveries.
We may share data with trusted third-party service providers that assist with:
Payment processing
Cloud hosting
Technical services
Customer support
We may disclose information when required by law, government authorities, or court orders in the United Arab Emirates.
MyFreshSooq implements reasonable technical and organizational measures to protect user data against:
Unauthorized access
Data loss
Misuse
Alteration
However, no online system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
Users must immediately notify MyFreshSooq if they suspect unauthorized access to their accounts.
We retain personal data only for as long as necessary to:
Provide platform services
Comply with legal obligations
Resolve disputes
Enforce platform agreements
The MyFreshSooq website may use cookies and similar technologies to:
Improve website functionality
Analyze user behavior
Enhance user experience
Users may control cookie settings through their web browsers.
The MyFreshSooq Platform may contain links to third-party websites or services.
MyFreshSooq is not responsible for the privacy practices of external websites.
Users are encouraged to review the privacy policies of those websites.
The MyFreshSooq Platform is intended for users 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
MyFreshSooq reserves the right to update this Privacy Policy at any time.
Any updates will be published on the platform with the updated date.
Continued use of the platform after changes indicates acceptance of the revised Privacy Policy.
For questions or concerns regarding this Privacy Policy, please contact:
My Fresh Sooq, LLC
Riyad City, Abu Dhabi
United Arab Emirates
Email: contact@myfreshsooq.com
Phone: +971504450205
