Last Updated: [04-03-2026]
Welcome to the MyFreshSooq Platform.
These Terms and Conditions (“Terms”) govern the use of the MyFreshSooq Platform, including the website https://myfreshsooq.com, mobile applications (Customer App, Vendor App, and Driver App), and all related services operated by My Fresh Sooq, LLC, a company registered in Abu Dhabi, United Arab Emirates, with its address at Riyad City, Abu Dhabi.
By accessing or using the MyFreshSooq Platform, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, you must not use the platform.
The MyFreshSooq Platform is owned and operated by:
My Fresh Sooq, LLC
Riyad City, Abu Dhabi
United Arab Emirates
Website: https://myfreshsooq.com
Legal Contact Email: contact@myfreshsooq.com
Customer Support: +971504450205
MyFreshSooq Platform provides a digital marketplace that connects customers with local farmers, home growers, and food product vendors who sell fresh agricultural products including but not limited to:
Vegetables
Fruits
Dairy products
Eggs
Meat
Other farm-based food products
The platform allows customers such as:
Individuals
Restaurants
Hotels
Businesses
to purchase products directly through the platform.
MyFreshSooq facilitates ordering, payment processing, and delivery coordination.
The MyFreshSooq Platform includes:
Customer Mobile Application
Vendor Mobile Application
Driver Mobile Application
Official Website
These Terms apply to all users of the platform, including customers, vendors, and delivery drivers.
To use the MyFreshSooq Platform, users must:
Be at least 18 years old
Provide accurate account information
Use the platform only for lawful purposes
MyFreshSooq reserves the right to suspend or terminate accounts that violate these Terms.
Vendors wishing to sell products on the MyFreshSooq Platform may be required to undergo verification or approval procedures before being allowed to list products.
MyFreshSooq reserves the right to:
Approve or reject vendor applications
Request additional verification documents
Suspend or terminate vendor accounts
Vendors are responsible for:
Ensuring the quality and safety of products
Ensuring products comply with applicable regulations
Providing accurate product descriptions
Maintaining proper product handling before pickup
Vendors may sell products derived from livestock, including:
Milk
Meat
Eggs
Similar food products
The sale of live animals through the platform is not permitted.
Vendors may set their own product prices.
MyFreshSooq may apply a service commission or subscription model, depending on the vendor agreement.
Vendors may choose between:
Monthly subscription plans, or
Commission-based sales
MyFreshSooq reserves the right to adjust commission structures and pricing models based on market conditions.
All payments on the MyFreshSooq Platform are processed through the platform.
Payment rules:
Payments are charged at checkout
Only credit or debit card payments are currently accepted
MyFreshSooq collects payments from customers and processes settlements to vendors
Orders become confirmed once payment has been successfully processed.
MyFreshSooq may arrange delivery through:
Its own delivery fleet
Independent drivers
Third-party delivery service providers
Delivery fees may apply and may vary depending on:
Distance
Location
Order size
Market conditions
Estimated delivery times are not guaranteed.
Product quality responsibility is shared between:
Vendor, responsible for product preparation and packaging
Driver, responsible for proper handling during transportation
Customers should inspect deliveries upon receipt.
Customers may cancel orders before delivery through the platform.
Once delivery has been completed, cancellations are not permitted.
Refunds may be issued in the following cases:
Damaged products
Incorrect items delivered
Verified product issues
Refund requests will be reviewed and verified by MyFreshSooq.
Based on the investigation:
The vendor may be held responsible
The delivery driver may be held responsible
The claim may be rejected if found invalid
Approved refunds will be processed to the original payment method.
Vendors using the platform are expected to:
Maintain accurate product listings
Fulfill orders promptly
Provide products that meet reasonable quality expectations
Respond to platform communications
Failure to meet service standards may result in:
Account suspension
Listing restrictions
Removal from the platform
Users agree not to:
Use the platform for fraudulent activities
Misrepresent products or services
Abuse or harass platform users
Attempt to disrupt platform functionality
MyFreshSooq reserves the right to remove accounts that violate these rules.
All content on the MyFreshSooq Platform, including but not limited to:
Logos
Software
Images
Branding
Platform design
Text and content
is the intellectual property of My Fresh Sooq, LLC.
Users may not copy, reproduce, or distribute platform materials without permission.
MyFreshSooq respects user privacy.
User data is collected and processed in accordance with the MyFreshSooq Privacy Policy.
By using the platform, users consent to the collection and use of their data as described in the privacy policy.
MyFreshSooq acts as a technology platform that facilitates transactions between customers and vendors.
While MyFreshSooq strives to ensure service quality, the company shall not be liable for:
Vendor product quality issues
Delivery delays
Third-party service failures
Losses resulting from vendor or driver actions
To the maximum extent permitted by law, MyFreshSooq's liability is limited to the value of the relevant order.
MyFreshSooq shall not be held liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:
Natural disasters
Government actions
Internet outages
Logistics disruptions
Public emergencies
MyFreshSooq reserves the right to:
Modify platform features
Update policies
Change service terms
Introduce new fees or services
Updated Terms will be posted on the platform.
Continued use of the platform constitutes acceptance of the updated Terms.
These Terms and Conditions shall be governed by the laws of the United Arab Emirates.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi.
For legal inquiries or support, please contact:
My Fresh Sooq, LLC
Riyad City, Abu Dhabi
United Arab Emirates
Email: contact@myfreshsooq.com
Phone: +971504450205
